Available to all registered users requiring assistance. Users may obtain help by emailing our support staff directly. Online support provides an immediate response during support hours. This is the best way to reach our support team and we strive to answer all email inquiries within 30 minutes or less.

For registered administrators, and teachers who have an issue of immediate concern and cannot locate an answer in the knowledgebase, you may contact Spiral Software Systems telephone support, Monday through Friday, 9 am to 5 pm Eastern Time.

In the rare instance an issue cannot be resolved remotely; Spiral Software Systems delivers onsite support free of charge to return your covered system to operational condition.